Contact Partridge
Email support@partridgeapp.com. Include the feature you were using, your device model and the app version if available. For an account issue, contact us from your account email where possible.
Never send your password, verification codes, full payment-card details or private family-history documents. A screenshot of an error can help; hide personal information first.
Email supportAccount help
For sign-in, confirmation or password-reset issues, tell us the sign-in method and error message.
Request account deletion ↗Purchase help
Tell us which store you used and the issue. Use the store’s purchase history to find an order reference.
Read subscription terms ↗Manage your subscription
In Partridge, open Settings → Account → Manage subscription. You can also open Apple subscriptions or Google Play subscriptions. Cancellation, billing and refunds follow the originating store’s process and applicable consumer rights.
Restore a purchase
Use Restore purchases on the Plus screen, with the store account used for the purchase. If access is missing, tell us your Partridge sign-in method and store. Do not buy again just to resolve a missing entitlement.
Reminder and sound help
Check that notifications are allowed for Partridge, then check your selected sound, device volume, silent mode and Focus or Do Not Disturb settings. Tithing reminders use the schedule, reminder timing and time of day you select. Family-history reminders use the date and time you select. Contact us if a scheduled reminder behaves differently.
Before launch
The app is preparing for release. Public store download links will appear on the download section when available.